Your privacy is important to us. This Privacy Statement explains how Kbiotech and our affiliated companies (unless they have published their own privacy statement), collects, processes, uses, protects, and shares your personal information as well as your privacy rights under certain privacy laws.
1. Information We Collect About You
We collect your personal information directly from you through your interactions, use, and experiences with our website, products, and services. We also obtain your information indirectly from our Business Partners and third-party sources. For more information about the types and sources of information we collect about you refer to: Information We Collect About You.
2. How We Use And Share Your Information
We use your personal information to provide you with our products and services, improve our products and services, tailor your customer experience with Kbiotech, personalize our products and services and make recommendations to you, advertise and market to you, and to comply with applicable laws. We also use your information to improve the safety and security of our website, products, and services, which includes detecting, preventing investigating, and responding to risks in these areas that could harm you or Kbiotech.
We may share your personal information with our affiliated companies and Business Partners to perform work for us, including completing any transaction, providing you with the latest information about our products, services, or offering you our latest promotions.
For more information refer to How We Use and Share Your Information.
4. Your Marketing Choices
5. Business Partner
“Business Partner” means any contractor, supplier, service provider, debit, or credit card processor with whom we have a business relationship to provide you with our offers, products, services, process your payment, better predict and deliver content, and market offers that may interest you.
Changes To This Privacy Statement We may make changes to this Privacy Statement when necessary to provide greater transparency or in response to:
- Feedback from our customers, regulators, industry, or other stakeholders.
- Changes in our privacy practices, products, or services.
- Changes in applicable privacy laws.
If there are material changes to the Privacy Statement, we will revise the “last updated” date at the bottom of the privacy statement. We encourage you to periodically review this Privacy Statement to learn how Kbiotech is protecting your information.
Accessing, Delete, Or Update Your Information, And Contact Us You can exercise your Consumer Privacy Rights in relation to your personal information by sending an email to firstname.lastname@example.org or visiting our web portal if you have a registered Kbiotech MyAccount. For more information about your privacy rights, please refer to Your Consumer Privacy Rights.
If you have a privacy query, issue, concern, or complaint, please contact us at privacy@Kbiotech.ch or write to us at:
Attention: Kbiotech’s Privacy Office
Information We Collect About You
The types of information we collect about you depends on your use of our products, services, and the ways that you interact with us. This may include information about:
- How you use or visit our websites, accounts with Kbiotech, or applications.
- How you use our services and products and interact with us.
- Contact, billing, and other information you provide.
- Improve and develop our products and services.
- Personalize our products and services and make recommendations.
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
- We also obtain information from third-party sources. We protect information obtained from third-parties according to the privacy practices as described in this Privacy Statement. These third-party sources vary over time and may include:
- Data brokers from which we purchase demographic data to supplement the information we have collected about you.
- Communication services, including email providers and social networks, when you give permission to access your information on such third-party services or networks.
- Partners with which we offer co-branded products or services, or engage in joint marketing activities.
- Publicly available sources, such as open government databases.
The personal information we collect can include the following:
- Contact details such as your name, email address, mailing address, contact telephone numbers.
- Employment information such as your job title and other business or company information.
- Credentials such as your passwords, password hints, and similar security information used for authentication and MyAccount access.
- Demographic information such as your age, gender, country, interests, and preferences.
- Web form information you provide in our web forms (forms that you choose to complete will indicate whether the information requested is mandatory or voluntary).
- Payment information to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
- Account history information related to the products or services you purchase, and the activities associated with your account.
- Cookie and tracking information such as IP address, device identifier, location data, browser type and language, access times, the Uniform Resource Locator (URL), other unique identifiers, and other technical data that may uniquely identify your device, system or browser.
- Browse history information about the websites you visit.
- Error reports and performance information of the products and any problems you experience, including error reports.
- Troubleshooting and help information when you contact Kbiotech to make a purchase or for technical support or customer support services, phone conversations, or chat sessions with our representatives which may be monitored and recorded.
- Feedback and rating information you provide to us such as customer survey feedback and product reviews you write.
- Workspace location information.
How We Use And Share Your Information We use and share your information to:
- Deliver and maintain our products and services.
- Establish and maintain your account.
- Measure credit and payment risk.
- Provide account related services and information.
- Help you with customer service and technical support issues or questions.
- Help us improve and personalize our products and services.
- Provide you with marketing and promotional communications, and deliver targeted and relevant advertising and relevant offers to you, which includes better predicting content and marketing offers that may interest you.
- Authenticate you.
- Detect and prevent fraud.
- Manage and protect our networks, services, and customers.
- Meet our legal obligations and doing research.
- Your Marketing Choices
You have choices about how we reach you with marketing offers and about other uses of your information. To update your preferences, you can:
- Click “unsubscribe” in any email marketing communications we send you.
- Go to your MyAccount or visit our Preference Management Center to select your marketing communication choices.
- Go to our List Removal Page to be removed from receiving marketing-related communications.
- Please be aware that it may take up to 15 business days for your email preferences to take effect.
How We Secure Your Information
We use appropriate technical, organizational, and physical data security safeguards to help protect against unauthorized access to, use, or disclosure of information we collect, use, or store. The ways we do this include:
- Using encryption when collecting or transferring sensitive information, such as credit card details.
- Design our data security safeguards to ensure the ongoing security, integrity, availability, and resilience of processing systems and services.
- Limiting physical access to our premises.
- Limiting access to the information we collect about you.
- Ensuring that our Business Partners have appropriate technical and organizational security measures to keep your personal information protected.
- As required by law, destroying or de-identifying personal information.
We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Kbiotech asking for your personal information. Kbiotech will not request your ID or password through email.
Links To Third-Party Websites And Services
We may sometimes provide links to other websites, which if you click on them may collect personal information about you and direct you to those websites. The information practices of those third-party websites linked to our website are covered by the third party’s’ own privacy statements and we encourage you to read those.